Lv918 Privacy Policy – Personal Data Protection for Malaysia Members

1. Introduction

Lv918 is an online entertainment platform operating to serve members in Malaysia. We take the responsibility of protecting your privacy very seriously. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards.

As a trusted platform, we believe every user has the right to know exactly what happens to their information — from the moment it is collected to how it is used and protected. This is why we provide this document in plain, easy-to-understand language rather than confusing legal jargon.

2. Information We Collect

Lv918 collects several categories of information to ensure our platform runs smoothly and safely for all members. Below is a summary of the types of data we collect:

We only collect information that is strictly necessary for legitimate purposes. lv918 does not collect sensitive information such as medical data, religious beliefs, or political views.

3. How We Use Your Information

Every piece of information we collect has a clear and specific purpose. lv918 uses your personal data for the following purposes:

• Account Management: Registering, verifying and managing your member account, including the KYC process required for platform security.
• Transaction Processing: Managing deposits, withdrawals and all financial transactions securely and efficiently through encrypted payment channels.
• Platform Security: Detecting and preventing fraudulent activity, hacking or account abuse that could compromise the security of other members.
• Legal Compliance: Meeting legal and regulatory obligations including anti-money laundering (AML) and know your customer (KYC) requirements.
• Service Improvement: Analysing usage patterns to improve the gaming experience, introduce new features and optimise platform performance.
• Communication: Sending important notifications about your account, platform updates, promotions you are eligible for and relevant security information.
• Customer Support: Helping you resolve any technical issues or queries related to your account and transactions faster and more effectively.

4. Sharing Information with Third Parties

Lv918 does not sell, rent, or commercialize your personal information to any third party. However, there are limited situations where we need to share your information with certain parties to ensure the platform operates correctly and securely:

• Payment Service Providers: Required information is shared with payment processors such as DuitNow, FPX, TNG eWallet, GrabPay and Boost solely to process your transactions.
• Technology Service Providers: Our technical partners who help operate the platform infrastructure are bound by strict confidentiality agreements.
• Regulatory Authorities: lv918 will disclose information to the relevant authorities where required by law, court order, or official investigation.
• Fraud Prevention: In cases involving suspected fraud or financial crime, relevant information may be shared with law enforcement agencies.

5. Data Security

Protecting your personal information is lv918's top priority. We invest in the latest security technologies and procedures to ensure your data is always protected from unauthorised access, loss or misuse.

• 256-bit SSL Encryption: All data transmitted between your device and lv918 servers is encrypted using bank-grade SSL technology.
• Two-Factor Authentication (2FA): An additional security layer that requires identity verification via OTP code each time you log in from a new device.
• 24/7 Monitoring: Our system monitors for suspicious activity around the clock and will automatically freeze your account if any anomaly is detected.
• Secure Data Storage: Sensitive data is stored on protected servers and is accessible only to authorised personnel.
• Regular Security Reviews: lv918 conducts regular security audits and penetration testing to identify and address any system vulnerabilities.

6. Cookies & Tracking Technologies

Lv918 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for the platform to function properly, including login session verification and transaction security. These cookies cannot be disabled.
• Preference Cookies: Saving your settings and preferences such as language and display theme for a more personalised experience.
• Analytics Cookies: Helping us understand how members use the platform for improvement purposes. This data is collected in aggregate and does not directly identify individuals.
• Performance Cookies: Monitoring platform response times and identifying technical issues that need to be resolved promptly.

You can manage your cookie settings through your internet browser. However, disabling essential cookies may affect the functionality of the lv918 platform and your overall experience.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by lv918:

To exercise any of the above rights, please contact the lv918 support team via in-app live chat. We will process your request within 14 business days.

8. Data Retention Period & Deletion

Lv918 retains your personal information for as long as your account is active and for any additional period required by law or legitimate business needs. Generally:

• Active Account Data: Retained for as long as your account remains active and in use.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements on financial records and anti-money laundering.
• Support Communication Logs: Retained for 2 years for reference and service quality assurance.
• Technical Data & Access Logs: Retained for 12 months for security and investigation purposes.
• After Account Closure: Information that is no longer required will be deleted or anonymised within 90 days after the account closure process is completed, unless the law requires a longer retention period.

9. Children's Privacy

The lv918 platform is restricted to users aged 18 and above. We do not knowingly collect, store or process personal information from any individual under the age of 18.

10. Changes to the Privacy Policy

Lv918 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Whenever material changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to members via email or in-app notices for significant changes.
• Displaying a clear notice on the platform's Home page for a reasonable period of time.

Continued use of the lv918 platform after any Privacy Policy changes take effect means you accept the updated version.

11. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our privacy team:

• Live Chat: Available 24/7 via the chat icon in the lv918 app or website.
• Email: [email protected]
• Response Time: We are committed to responding to all privacy-related enquiries within 3 business days.